Cognitive Enablement & Robotic Process Automation

Our focus

We create Enablement, Automation and Cognitive Solutions which change the world.
Robotic Process Automation

We digitize labor. Robotic Process Automation, or in short: RPA, provides automation capabilities of white-collar tasks across your entire organization. The technology enables businesses to gain savings of about 20-30% over offshore outsourcing engagements.

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COGNITIVE ENABLEMENT & AUTOMATION

What if one bot would not only execute tasks when you tell so, but analysis entire situations to support you really end-to-end?
Uncover hidden secrets in your business processes, experience cross-device bot assistance, and instant in-moment support.

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Innovation Lab

You always wanted to change the world? We too! The digital transformation is all the rage, as well as Industry 4.0 and the Internet of Things (IoT). And have you thought that (Ro)bots already perform tasks in many offices? Or that Cognitive Innovations enable blind to see? So what’s your next breakthrough?

Join our Innovation Lab, and generate your next-gen competitive advantages through co-innovation.

Digital Business Transformation

How smart is your business process?

Digitize your processes: Robotic Process Automation

Automation 2.0 Solutions

With the 4th industrial revolution, terms like Robotic Process Automation (RPA) and Service Delivery Automation (SDA) deploy Automation 2.0.

Shared Services organizations and outsourcing customers increased their investments in RPA during the last two years by more than 100% annually, following to the Everest Group. Looking at the entire spending for labor arbitrage it is expected that Robotic Process Automation impacts 30-40% of total BPS budget. KPMG even speaks about a replacement of 47% of all white collar jobs by 2025. According to the Everest Group, the application of automation solutions in the next 12 months will already be above 50% in certain sectors, like General Ledger, F&A, Customer Service or Credit Controlling.

Many companies already adopted RPA with its underlying cognitive innovations to move away from traditional off- or near-shoring BPO. As a result the $3 billion Business Process Outsourcing market in India dropped by 50% since 2014 and the trend is obvious. But why is that? Well, the performance and scaling of bots over human employees is simply much higher. Robotic Process Automation offers savings about 20-30% over offshore engagements.

Reach out to us to evaluate your benefits across all business processes.

  • Customer Success

    Increased service quality, customer satisfaction, Net Promoter Score (NPS), and loyalty by providing automated services, which are faster and fully digitized. By design, Bots come along with native benefits: they are faster, more reliable, easily scalable, their productivity is predictable, etc.

  • Business Process Outsourcing

    Easy transition between BPO suppliers, and likewise from BPO to an RPA solution. By easily connecting multiple systems and databases using our Bridges, customers can achieve automated end-to-end process executions, on-click mass-data transfer, cross-system data editing and more. Since each business user is in control, significant time savings per employee and process can be achieved.

  • 70% Cost Reduction

    Increase your bottom line with total savings of up to 70% - those cost-cuttings, generated by semi- and fully-automated process executions, are coupled with additional time for more individual employee innovations...which will drive your top line.

  • The CIO Clue

    Robotic Process Automation (RPA) creates a vast opportunity for the IT function to provide considerable new value to the business. The London School of Economics predicts return on investments of 600-800% for specific tasks. It is like KPMG says: “an opportunity that the CIO cannot afford to ignore.”

ROBOTIC PROCESS AUTOMATION TO REPLACE BUSINESS PROCESS OUTSOURCING

Revisit your BPO strategy. RPA provides scaling and saving effects which outrun typical labor arbitrage by 300%.

Five reasons for the doom of BPO

Indian companies are still leaders in offshore outsourcing, since the labor costs are only at (roughly) a third of a typical employee. But: the value of deals worldwide dropped significantly from $206.8 billion in 2010 to only $120.4 billion in 2014. As KPMG identified, the number of deals decreased by 61% between 2010 and 2014 - from 1805 to 1144 deals.

What happened? Let's look at the top five factors that predict the downfall for BPO, following to KPMG:

  • Shrinking talent pool due to global demographic trends
  • Escalating labor costs in emerging markets
  • Expanding capabilities of robotic technologies
  • Internet of Things making devices smarter and reducing need for human intervention
  • Increasing influence of platform-centric cloud service providers

"Once you move processes from people to technology, you have little to no incremental costs and you can scale rapidly without adding costs. What’s more, 'smart machines', which learn and adapt 24/7, are not only 100 percent accurate, but will continually improve upon the process they are tasked to do, whereas people will only do so with continual investment in recruiting and training.", Cliff Justice - Global Principal, Innovation & Enterprise Solutions at KPMG

Companies make use of cognitive and automation platforms since a couple of years now. One of their key reasons to shift from BPO to RPA is definitely the labor cost: Bots run at approx. one-third of the price of offshore full-time employees. And on-top of the cost benefits, companies gain in process performance, in innovation-to-market cycles, and in many other areas.

Robotic Process Automation (RPA) - the convergence of process automation, machine/deep learning, big data analytics, cognitive innovations, and ease of implementation, operation and scaling at very low-cost - creates a new class of (digital) labor. In a lot of applications, these smart technologies show they execute the work of humans faster, error-free, and of course cheaper. A massive majority of 1.896 experts which have been asked by the Pew Research Center, see robots and digital agents displacing almost half of all employees by 2025.

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